Untitled Document

Jet Set Sports - Terms and Conditions of Sale
PyeongChang 2018 Olympic Winter Games 

New Horizons Packages

(Effective 1-December 2017)

Please read the Terms and Conditions set forth below carefully. By purchasing products from Jet Set Sports (herein after referred to as “THE COMPANY”), you confirm that you have read, understood, and accept the following Terms and Conditions.

GENERAL  
Purchase:  The purchase of products from “THE COMPANY” constitutes the Customer’s verifiable acceptance of these Terms and Conditions as well as POCOG’s Terms and Conditions/Spectator Policy.  You will be required to accept these Terms and Conditions prior to submitting a product order. The payment instruction for the sale of Products for the PyeongChang 2018 Olympic Winter Games and all policies, regulations, spectator guidelines published in the future regarding ticketing and hospitality of the PyeongChang 2018 Olympic Winter Games are integral parts of this document.  POCOG’s Terms and Conditions and Spectator Policy are accessible via the POCOG’s website (
www.pyeongchang2018.com  ).

Website Pricing and Typographical Errors:  While “THE COMPANY” strives to provide accurate Product and pricing information, errors may occur. In the event that an item is listed at an incorrect price or with incorrect information due to an error,” THE COMPANY” shall have the right, at our sole discretion, to refuse or cancel any Orders placed for that item and provide a full refund. Prices and availability are subject to change without notice.

Order Cancellation by “THE COMPANY”: “THE COMPANY” reserves all rights to refuse any orders which are not complete, inaccurate, or which do not satisfy any or all of these Terms and Conditions. “THE COMPANY” may, in its sole discretion, refuse applications or cancel Orders submitted by anyone who resells or attempts to resell the Product(s) and/or any component of a Product in a manner inconsistent with these Terms & Conditions, unless previously and expressly authorized by “THE COMPANY”.  An attempt to resell Product(s) and/or any component of a Product in a manner inconsistent with these Terms & Conditions is grounds for seizure or cancellation/invalidation of such Product(s) without refund or other compensation.

Transferability:  The Customer is authorized to transfer Tickets included in a Product(s) to a Ticket Bearer who is a family member, friend or colleague who is known to the Customer personally and/or has a pre-existing business relationship with the Customer.  Any such transfer must take place without payment or benefit in excess of the face value price of the Ticket. However, any refunds due under the Event Cancellation Policy listed in POCOG’s Terms and Conditions and will be made only to the Customer who originally purchased the Product(s) in question.

If the Customer is prevented from travelling or for any reason you cannot make use of a New Horizons Package(s) purchased from THE COMPANY, the Customer may transfer their booking to another Person provided they meet all the requirements relating to these Terms and Conditions,“THE COMPANY” is notified of the transfer, and requested revision to guest registration is accepted.

Reselling: A Customer is expressly prohibited from reselling Tickets or any components included in a Package Product(s) or using Tickets, Package Product(s), or services to promote itself or any third party as a reseller of components of Product(s), or to use components of Product(s) for any promotional, sweepstakes or contest purpose that would violate the provisions of the “THE COMPANY” and POCOG’s Terms and Conditions.

IN-VENUE HOSPITALITY AND NEW HORIZONS PACKAGE PRODUCT(S) PURCHASER AGREES THAT THE PRODUCT(S) MAY NOT BE RE-SOLD OR USED TO PROMOTE ANY PERSON, ENTITY, PRODUCT OR SERVICE WITHOUT PRIOR WRITTEN APPROVAL FROM THE RESPECTIVE NATIONAL OLYMPIC COMMITTEE, POCOG & THE IOC.

Travel to Host City: “THE COMPANY” accepts no responsibility or liability whatsoever for the failure of Guests to obtain appropriate documentation and/or if the Guest is refused entry at customs/immigration.

Disabled Customers:  Any disability such as vision impairments, blindness, hearing loss, deafness, as well as people with mobility and/or agility impairments requiring special attention must be reported at the time of ordering.  “THE COMPANY” will make reasonable efforts to accommodate the needs of disabled Customers/Guests, but is not responsible for any inability to accommodate, delay or denial of service by carriers, hotels, restaurants, or other suppliers.

Wheelchair guest seating and visually impaired guest seating may not include a companion seat in the price of the ticket.  All wheelchair and visually impaired seating requests will be considered after the purchase of the ticket is completed because “THE COMPANY” must submit a request on your behalf to the PyeongChang Organising Committee for the 2018 Olympic & Olympic Winter Games.  Although “THE COMPANY” will make every attempt to fulfill your request for accessible seating, we cannot, under any circumstances, guarantee that we will be able to fulfill such requests.  Failure to fulfill such a request by the Organizing Committee will not be grounds for cancelation and/or a refund of requested tickets. POCOG’s Accessibility Statement is available for viewing at www.pyeongchang2018.com.

Use of Promotional Material: Photographs and video, including images of Guests, taken by “THE COMPANY’s” representatives during the PyeongChang 2018 Olympic Winter Games and/or in relation to “THE COMPANY’s” Product(s) are the sole property of “THE COMPANY”, and may be used in promotional materials. Feedback, both verbal and/or written, provided by guests about a “THE COMPANY’s” Product(s) is also the property of “THE COMPANY”, and may be used in promotional materials, including but not limited to the “THE COMPANY’s” website(s).

Insurance: “THE COMPANY” is not responsible or liable for loss, damage, theft of personal belongings, or for personal injury, accidents, and/or illness.  Additionally, “THE COMPANY” is not responsible for circumstances that may arise subsequent to the purchase of Product(s) that may make it inconvenient or impossible for the Customer to travel or use the Product(s), this includes without limitation, financial circumstances of the Customer, climatic conditions, breakdown of machinery or equipment, acts of government or other authorities, wars whether or not declared, civil disturbances, strikes, riots, thefts, epidemics, quarantines, medical or customs regulations, terrorist activities, or any other actions, omissions or conditions beyond “THE COMPANY’s” control. Neither “THE COMPANY” nor any of its affiliates or subsidiaries shall be or become liable or responsible for any additional expenses or liabilities or injuries sustained or incurred by the Customer as a result of any of the aforementioned causes. For protection against such contingencies, “THE COMPANY” recommends that the Customer maintain suitable insurance to cover these possibilities.

Limitation of Liability: “THE COMPANY” acts as an agent only for the hotels, transportation companies, owners or contractors, or by Persons in their employ, providing accommodations, transportation, or other services.  All coupons, exchange Orders, receipts, contracts, and Product(s) issued by “THE COMPANY” are issued subject to any and all taxes, terms and conditions under which any such accommodations, transportation, tickets, or other services are provided.  By the acceptance of such coupons, exchange Orders, receipts, contracts, or Product(s), the Customer agrees to the foregoing, and also agrees that neither “THE COMPANY” nor any of its partners, affiliates, subsidiaries, employees, shareholders, agents, or representatives shall be or become liable or responsible in any way whatsoever for any loss, injury or damage (including without limitation, direct, indirect, incidental, punitive and consequential) to Person, property, or otherwise, under any contract, negligence, strict liability, or other theory arising out of or relating to the connection of any accommodations, transportation, tickets, hospitality, food & beverage or other services, provided by “THE COMPANY”. Additionally, “THE COMPANY” is not responsible or liable for the acts or omissions of any Person or entity not directly under the control of “THE COMPANY”.  Customer further agrees that neither the NOCs of the respective represented countries nor POCOG, nor the IOC or any other organizing body shall have any liability of any kind, and Customer waives all claims against the NOCs of the respective represented countries, POCOG or the IOC and any other organizing body, arising out of or relating to the subject matter of these Terms and Conditions of Sale.

In the event a Customer’s Order is unable to be processed and/or completed as a result of a system failure (which includes but is not limited to: failure of the Customer to input information as requested; “THE COMPANY’s” website failure due to high traffic/technical issues; or any other failure which results in the Customer’s Order not being completed), “THE COMPANY” shall not be liable for any loss, claims, or damages (including without limitation, direct, indirect, incidental, punitive and consequential).

If a Customer is actually charged by “THE COMPANY” for any service (including but not limited to hospitality services, tickets or any other services “THE COMPANY” may offer in Products) without their respective Order(s) being completed as detailed above, “THE COMPANY” will refund the Customer in full by crediting their respective account at the earlier of either “THE COMPANY” detecting the error or the Customer notifying “THE COMPANY” of the error.  Upon refunding the Customer, “THE COMPANY” shall not be liable for any other losses, claims, or damages (including without limitation, direct, indirect, incidental, punitive and consequential).

Without limiting the foregoing, the maximum liability of “THE COMPANY” and the Customer’s sole and exclusive remedy for all damages, losses suffered by Customer and causes of action, whether in contract, tort (including but not limited to negligence), or otherwise, shall be the total amount paid by the customer to “THE COMPANY”.

Responsibility
Without limiting the generality of the foregoing limitation of liability THE COMPANY” is not responsible or liable for issues with seating (including but not limited to location of seats, obstructed views, OCOG initiated re-seating, or broken seats) during Events at any venue, since the seating at each venue is controlled entirely by the OCOG.  Any such issues with seating that arise must be brought to the attention of the OCOG (which includes OCOG employees/volunteers at each venue), whose sole responsibility it is to remedy.

“THE COMPANY” reserves the right to modify or rescind these Terms and Conditions in whole, or in part at any time with or without notice.

“THE COMPANY’s” responsibility to the Guests is to deliver the services stipulated within this agreement.

Choice of Law:  The validity, construction, enforcement and interpretation of these Terms and Conditions of Sale, and any and all claims arising out of or relating to the subject matter of these Terms and Conditions of Sale (including all tort claims), shall be governed by the laws of the State of New Jersey, USA, without regard to the conflict of law’s provisions thereof. The Customer hereby agrees that any suit or legal proceeding instituted in connection with the subject matter of these Terms and Conditions shall be brought (and thereafter maintained) exclusively in the state of New Jersey or federal court located in the United States.

Privacy: “THE COMPANY” collects personal information primarily to provide services to you and provide information to you concerning other services which may be of interest.  “THE COMPANY” may disclose your personal information to third party service providers and its partners.  You can request access to and correction of your personal information by contacting “THE COMPANY’s” privacy officer at jetset@jetsetsports.com  .  “THE COMPANY’s” privacy policy is available at www.jetsetsports.com  or by contacting our corporate headquarters on +1 908 766-1001.

User Eligibility and Residency: “THE COMPANY” is an Official Supporter of the PyeongChang 2018 Olympic Winter Games serving residents of all countries (including South Korea). Countries may have independent sub-agents appointed to represent “THE COMPANY”.  Please refer to the ATR listing on www.pyeongchang2018.com for details relating to your country.

You will be required to prove identity based on your billing address in order to collect and use the Product(s). If you are a resident of the Host Territory, South Korea you may be redirected to a separate market segment website to allow you to purchase Product(s). “THE COMPANY” reserves the right to cancel any Product confirmation(s) at any time for any reason.

Travel Agent: Travel Agents or third-party agencies may not submit/purchase New Horizons Ticket Package(s) on behalf of individual Customers. Travel Agents found doing so will have their orders cancelled immediately. “THE COMPANY” reserves the right to cancel any such New Horizons Package(s) Orders by Travel Agents at any time.

Conditions of Sale: By purchasing “THE COMPANY’s” Product(s), Customer has ensured they have read and understand not only the "Terms and Conditions", but also they carefully reviewed the specific product inclusions and notable exclusions as well as relevant background information on PyeongChang 2018 available on www.jetsetsports.com   and www.pyeongchang2018.com.  If the Customer transfers any inclusions of a “THE COMPANY” Product(s) to a third-party user, the third party user or users will be bound by these Terms & Conditions of Sale as well as POCOG’s Terms & Conditions and as outlined at www.pyeongchang2018.com.

Under the age of 18:   A purchaser must be at least 18 years of age at the time of purchase.   By purchasing a New Horizons Package(s), the purchaser is certifying that they meet this age requirement. If a ticket holder is not 18 years of age or over, their parent(s) or legal guardian(s) are responsible for their actions and conduct.

Payment: “THE COMPANY’s” Product(s) must be paid by credit card/debit card. VISA is the preferred and Official Payment of the PyeongChang 2018 Olympic Winter Games. In recognition of Visa’s support of the Games, we are proud to accept VISA as the only credit card/ debit card payment option in the United States.

Live Sales Phase: Payment information is required and all purchases must be paid in full at time of purchase. Transactions on your bank statement will appear based on your country of residence as follows:

ALL COUNTRIES:  Jet Set Sports (excluding South Korea)

Credit Card/Debit Card Payment in full “Your credit card/debit card will be charged the entire amount listed at time of purchase, and the Customer will receive a Purchase Confirmation within your Account Page. You may be asked for additional written authorization confirming the credit/debit card purchase.  Orders may not be confirmed until all necessary written authorization is received by THE COMPANY.

Wire Transfer:  For orders totaling US $50,000 and above, a wire transfer payment option will be available.  If the Wire Transfer option is selected, Customer must contact “THE COMPANY” immediately to request payment instructions.  Funds are required to be transferred to “THE COMPANY” within three (3) business days from time of purchase.  You will be charged the entire amount listed at time of purchase and you will receive a Purchase Confirmation within your Account Page once the payments have been processed.  Customers that are not able to provide proof of payment within the three (3) business days will have their order(s) canceled.

Confirmation:  
New Horizons Package Purchases: NEW HORIZONS PACKAGE PRODUCT(S) sales will be available on a first-come, first-served based via live sales. Once the transaction is completed you will receive a Purchase Confirmation within your Account Page stating such.

Orders: A notification will be emailed to the Account Holder indicating that the Purchase Confirmation is available to Customers within their Account Page upon processing of a Customer’s purchase. This will confirm the Product(s) purchased, the total price of that Product(s), the amount that has been charged, date of purchase, and “THE COMPANY” account under which the Product(s) are reserved.

Event Travel Time: When making Event selections, the Customer should allow sufficient time to accommodate travel time, security checks and any other unforeseen delays to get to each Event. Bear in mind that several Venues in various area clusters will require travel time between events depending on your schedule and “THE COMPANY” will not be responsible for an Event or portion of Event missed by the Ticket Bearer and accordingly will not be responsible for any refunds.

Seating:  For Tickets included in New Horizons Package(s), “THE COMPANY” will attempt to seat your party together wherever possible within the same package type.   However, seat assignments cannot be guaranteed either by location in the Venue, nor for Persons traveling together due to the seating restrictions at the Venues or seating allocations provided to “THE COMPANY” from POCOG. Seat locations will not be known in advance of physical allocation of Tickets. THE COMPANY will allocate seat locations with respect to the Package Category indicated within your Product(s) details. All seat locations are determined by POCOG and “THE COMPANY” must assign seats accordingly based on seat optimization based on the allocation.   Children under a specified age may not need a Ticket. For details on age restrictions check www.pyeongchang2018.com .

Competition Schedule Changes / Cancellation(s): POCOG may make changes to an Event schedule. The Customer is responsible to refer to POCOG’s website for the most recent updates to the Competition Schedules. Tickets for Events that have been rescheduled or postponed are valid for the Event with the same Session code at the rescheduled day and/or time. In the event of a rescheduled session, the scheduled Hospitality Pass session for New Horizons Hospitality Package(s) remains in effect and can only be changed based on available capacity of the facility. “THE COMPANY” will make every effort to accommodate a session/date change based on the rescheduled event date/time and available facility capacity.  “THE COMPANY” shall not be liable for any incidental expenses incurred by Customer as a result of any arrangement that Customer may have already made if changes do occur. If an Event is cancelled, the Purchaser may apply for a refund for the Tickets included in New Horizons Package(s) to “THE COMPANY” under the parameters outlined in POCOG’s Ticket Terms of Purchase at www.pyeongchang2018.com  . In the case that a ticket to a cancelled Event by POCOG is eligible for a refund, the refund shall not exceed the face value of the ticket for the Session cancelled.  Furthermore if an event is cancelled by POCOG, then the Purchaser may contact “THE COMPANY” and request the Hospitality Pass included in the New Horizons Package be rescheduled to another day and/or time (subject to availability).

Complaints: If Customers have any complaints about their “THE COMPANY” product purchase, Customers may email 
jetset@jetsetsports.com   and a Customer Care Representative will take the appropriate action. Complaints must be filed in writing no later than 30 days after the event date and should include all supporting documentation to effectively evaluate the complaint.

NEW HORIZONS PACKAGE PRODUCT(S)
Payment: Payment in full of all charges including handling fees must be completed before an order is confirmed.

Changes/Cancellations and Refunds:   Once you submit your New Horizons Package(s) order, and you receive a purchase confirmation, all sales are final and New Horizons Package(s) order(s) are non-cancelable and non-changeable for any reason or cause whatsoever and the amount paid is not refundable.

Sales Phases:   Live Sales for New Horizons Package(s) offerings will be sold and confirmed on a live sales basis and is first-come first-serve.

Guest Registration:   The Bill-To Account Holder will be considered as the sole contact for “THE COMPANY”.   It is the Bill-To Account Holder’s responsibility to register the user or transfer the Package to the Primary User (if user is different than Bill-To Account Holder) any New Horizons packages purchased under his or her account no later than 8-December, 2017, and to keep the registrations up to date.   Only Registered Guests may receive services and/or products included in the New Horizons packages for which they are registered.

Distribution:   International Bill-To Account Holders will only have the ability to collect New Horizons Package(s) purchased through www.jetsetsports.com at the designated Host City Collection Center in PyeongChang for orders placed after December 1, 2017 through Games Time.   Domestic customers (in Seoul) can choose to either collect their order in Seoul at a predetermined place and time or choose to have the order shipped if the order is placed not later than 30-November, 2017.

“THE COMPANY” continually strives to provide the most efficient experience for each of its Customers at the Host City Collection Center.  However, as a result of high demand for Olympic tickets, there is a possibility that you will have to wait in line for an extended period of time to retrieve your New Horizons Packages and therefore should plan accordingly.

On a case by case basis, “THE COMPANY” may offer Customers the ability to appoint a proxy under limited circumstances to pick up the Customers respective eligible orders in the Host City. Customer may request the appointment of a proxy up to, but no later than, ten (10) business days before the start of the Games.   If “THE COMPANY” grants the Customer permission to use a proxy, “THE COMPANY” will respond to the Customer with instructions and a proxy form which must be completed in its entirety, will be reviewed by THE COMPANY, and if approved presented at the time of Order retrieval.

Shipping: For all international orders placed through 30-November 2017, shipping will be offered as the only distribution method for an additional fee. This includes domestic customers (outside of Seoul).   New Horizons Package(s) will be shipped only to the authorized credit card holder (Bill-To) on the account.   Shipments will be made approximately 60 days before the Olympic Winter Games commence.   New Horizons Package(s) will be shipped via secured common carrier to the billing address of the credit card used to purchase and the shipment will require a signature upon receipt. The Customer must include a valid street address for delivery purposes (a P.O. BOX or APO/FPO/DPO is not acceptable) located within the same country as the Bill-To Account Holder at the time of the Order and the Customer is responsible for keeping “THE COMPANY” informed of any changes to their address by updating it within their Account.   While “THE COMPANY” will attempt to notify you of anticipated delivery times, the Customer also has the sole responsibility to arrange for an authorized representative of the Customer to be present at the delivery address to receive the Tickets upon delivery. “THE COMPANY” has no obligation or liability whatsoever for any failure by the Customer to fulfill his or her responsibilities to take delivery of Tickets.

In the event of unforeseen circumstances which make shipping the Customer’s New Horizons Package(s) not possible before the Games, “THE COMPANY” will notify the Customer, the Customer will be refunded the shipping cost and the Customer’s New Horizons Package(s) will be made available to be picked up at “THE COMPANY”’s Host City Collection Center.   Under these circumstances the extent of “THE COMPANY”’s liability to the Customer shall be to refund the Customer’s shipping cost for their respective New Horizons Package(s)

Purchase Eligibility: Only an individual personally attending the Games with their accompanying guests are permitted to purchase New Horizons Package(s). Travel agents and third-party ticket resellers are not eligible to purchase these items. “THE COMPANY” is an Official Supporter of the PyeongChang 2018 Olympic Winter Games and this product will be available to purchase and use for any resident of any country.

New Horizons Package Pricing:

In-Venue Hospitality and New Horizons Package Product(s) is a package consisting of a ceremony or event ticket(s) and a single-entry pass to enter the designated hospitality center on a pre-determined basis. Tickets will be provided as specified in the corresponding package description. Seating categories of the event tickets included in a New Horizons Package Product(s) are confirmed at the time of purchase while seat assignments will not be confirmed until the physical tickets are received by the Customer. Every effort will be made to accommodate adjacent seating but “THE COMPANY” cannot guarantee adjacent seats for tickets purchased either within the same or across separate New Horizons Packages.

Pricing:   New Horizons Package prices are reviewed by the IOC and approved by POCOG.   The total package cost is presented in USD for all territories excluding Korea where the total package cost is presented in KRW.

NEW HORIZONS PACKAGE PRODUCT(S) include a combination of Ticket(s) and a hospitality pass to the Olympic Park hospitality center on a predetermined basis.   Additional package pricing includes access to the hospitality center and management fees.  Such hospitality and management fees are inclusive of: applicable food & beverage costs, access to the hospitality center, hospitality space facility rental, space outfitting and furnishings, space solicitation, staff costs, security, administrative / office expense, IT & telecommunications support, hiring and training of local staff, pre-Games & Games-time management, controlled access to space, insurance, company margin, service charges, legal fees, currency fluctuations and all applicable taxes.

“THE COMPANY” will bear all benefits and losses resulting from fluctuations in currency exchange rates, meal costs, Ticket costs and taxes, after ”THE COMPANY” has received full payment in respect of Product(s).

Payment: “THE COMPANY” reserves the right to cancel any orders that are not paid for in full before the payment due date specified during the order process.

Changes/Cancellations and Refunds:  From the day you place your New Horizons Package order (Purchase Confirmation Date), all sales are final.  Customers are eligible to change from one New Horizons Package Hospitality Packages to another of equal or higher value subject to availability and willingness to pay the additional amount of the higher valued package.

HOTEL AND NEW HORIZONS PACKAGE

“THE COMPANY”’s Hotel & Tickets Packages typically include New Horizons Gold, Silver or Bronze Event Tickets, a multiple-entry pass to enter the designated hospitality center on a pre-scheduled basis, and Hotel Accommodations with daily breakfast and Jet Set Sport’s onsite Program Management.

Event Tickets: Event Tickets will be provided as specified by the corresponding package description. Seating categories of the event tickets included in a Hotel and New Horizons Package are confirmed at the time of purchase as either Gold, Silver or Bronze level seating.  If a Session included in a New Horizons Hotel & Tickets Package is delayed, interrupted, rescheduled/ postponed or canceled by POCOG, refunds (if any) for the session in question will be subject to POCOG’s Terms and Conditions. Tickets that are lost, stolen, misplaced, mutilated or destroyed after they have been collected from “THE COMPANY” will not be replaced.

Hotel Accommodations:  Accommodations will be provided at pre-determined hotels as specified on the corresponding Product description.  Hotel room types and bed configurations are subject to availability and cannot be guaranteed. Guests may need to change rooms during their stay if multiple Hotel and New Horizons Packages are purchased. Guests may need to change rooms when purchasing additional nights to extend their Hotel & Tickets Package durations. Hotel incidentals are the responsibility of the Guest(s) and a credit card or cash security may be required by the Hotel at the time of check-in for the duration of the Guest stay.

Hospitality:  Hospitality pass type will be a multiple-entry pass within an assigned time and will be specified as Gold, Silver or Bronze passes as described in the package description

Ground Transportation: Ground transportation may be a part of Hotel & New Horizons Package but will only be provided for New Horizons Hotel & Tickets Package in which this inclusion is specified.  For New Horizons Hotel & Tickets Packages where transportation is provided, Guests are transported in groups throughout their stay based on predetermined New Horizons Hotel & Tickets Package schedules. Guests may still need to walk long distances from the drop-off points to the final destinations.

General: “THE COMPANY” reserves the right to modify or cancel any New Horizons Hotel & Tickets Package at any time. “THE COMPANY” shall not be liable for any incidental expenses incurred by Customer as a result of any arrangements that Customer may have already made if changes do occur.  When a New Horizons Hotel & Tickets Package is canceled, “THE COMPANY”’s liability is limited to refund monies received from the cancelled program.  Reselling “THE COMPANY”’s New Horizons Hotel & Tickets Package and/or associated additional accommodations for more than the “THE COMPANY’s” published price is strictly prohibited.  Splitting components of a New Horizons Hotel & Tickets Package between users will be prohibited.  “THE COMPANY” will not provide reimbursements for services or products not utilized by a registered user due to reasons other than “THE COMPANY’s” failure to deliver.

Hotel and New Horizons Package Pricing:  Hotel and New Horizons Package prices are based on double occupancy (two persons sharing a room). Assets sourced by POCOG, such as accommodation will be offered to the general public at cost price.  Where single and triple occupancy pricing options are shown, prices are based on Tickets and meals equal to such occupancy. All Guests over the age of two are subject to identical New Horizons Hotel & Tickets Package and/or additional accommodations pricing.

Pricing:  Hotel and New Horizons Package prices are converted from Korean Won (KRW) to United States Dollars (USD) at fixed exchange rates and are inclusive of hotel room cost and tax, applicable food & beverage costs (including applicable hospitality center access) , applicable transportation costs (if applicable), applicable excursion fees, Ticket management and storage, security, administrative expense, IT support, telecommunications equipment,  local staffing, recruitment and training of local staff (including uniforms and event tickets to attend sessions with guests), pre-Games program management (including call center and customer service), office expenses, on-site management cost, hotel operations management,  insurance, risk of unsold inventory, soliciting costs, hotels and services asset acquisition cost, overhead cost, transportation management if applicable, company margin/management fee, service charges, legal fees, currency fluctuations and applicable taxes.   “THE COMPANY” reserves the right to alter these prices at any time.

“THE COMPANY” will bear all benefits and losses resulting from fluctuations in currency exchange rates, accommodation rates, meal costs, Ticket costs, transportation costs and taxes, after” THE COMPANY” has received full payment in respect of Product(s).

Payment: “THE COMPANY” reserves the right to cancel any orders that are not paid for in full before the payment due date specified during the order process.

Guest Registration:  Before the Primary Guest is registered, the Bill-To Account Holder will be considered as the sole contact for “THE COMPANY”.  It is the Bill-To Account Holder’s responsibility to transfer the Hotel and New Horizons Package to the Primary Guest (if user is different than Bill-To Account Holder) any New Horizons Hotel & Tickets Package or Additional / Accommodations-Only packages purchased under his or her account no later than 8-January 2018, and to keep the registrations up to date.  Only Primary Registered Guests and their Accompanying Guest (if applicable) may receive services and/or products included in the Hotel & New Horizons Package and Additional / Accommodations-Only packages for which they are registered.

CollectionTickets included in a New Horizons Hotel & Tickets Package(s) will be available for pick up at the assigned hotel to the Primary Guest for the assigned package.

Changes/Cancellations and RefundsFrom the day you place your Hotel and New Horizons  Package order (Purchase Confirmation Date), Hotel and New Horizons Packages are subject to a 5-business day change/cancellation policy in which notification must be received by “THECOMAPNY” in writing, by email at jetset@jetsetsports.com . After the 5-business day period has elapsed, all sales are final.  After the 5-business day period, Customers are eligible to change from one Hotel & New Horizons Package to another of equal or higher value subject to availability and willingness to pay the additional amount of the higher valued package. Additional / Accommodations-Only package orders are final and cannot be cancelled once purchased.

Travel Agent Commission:  New Horizons Hotel & Tickets Packages sold to IATA,CLIA, or other registered travel agents as well as approved third party agencies may be commissionable.  It is the responsibility of the agent to contact Jet Set Sports at jetset@jetsetsports.com to establish rates of commission and payment for eligible sales.

 

Definitions:

  • "Account" means a unique identifier for a given Customer.
  • "Account Holder" means the individual who maintains and holds responsibility for the Account with “THE COMPANY”.
  • "Account Page" means the interface which records Customer Order and/or purchase history and facilitates communication between Account Holder and “THE COMPANY”.
  • Company, “Jet Set Sports”, "we" or "our" means Jet Set Sports LLC (“THE COMPANY”), a Delaware limited liability company with its primary address of Box 905, Far Hills, New Jersey 07931, USA, (phone: +1 908 326 2660).
  • "Customer," "you" or "your" means the Person who has ordered and provided payment to “THE COMPANY” for one or more Products and where applicable shall also be consider a Guest.  If the Customer transfers any inclusions of a Product(s) to a third party user, the Customer has the obligation to inform such user of his or her rights and responsibilities under these Terms and Conditions.
  • "Event" means an Event may be for the Opening or Closing Ceremony for the Games, or an Event may be a period of time during which one or more Sports or competitions for the Games are held, including cultural events and, depending upon the Ticket that has been sold.
  • "Games" means the Olympic and Paralympic Winter Games of 2018 in PyeongChang, Korea.
  • "Guests" means the registered users of a New Horizons Package Product(s).
  • "Guest Registration" means the web based registration system which the New Horizons Package Product(s) users must complete.
  • "IOC" means the International Olympic Committee.
  • KRW” means Korean Won, the local currency of the Republic of Korea.
  • "Live Sales Phase" means the real time period when Customers submit their orders on a first-come, first-served basis.
  • "NOC" means the various National Olympic Committees.
  • OCOG” means the Organizing Committees of the Olympic Games.
  • "Person" means an individual, partnership, firm, corporation, association, trust, unincorporated organization, or other entity.
  • "Price Category" means the assigned Ticket price corresponding to a designated seating section for a particular Session at an Olympic Venue as determined by POCOG.
  • "Product(s)" means the type of offerings by “THE COMPANY” to Customers, including In-Venue Hospitality and New Horizons Package Product(s) or such other offerings as “THE COMPANY” may offer from time to time.
  • "Purchase Confirmation" means the official confirmation available within Customer Account Page, confirming the purchase of a Product(s) submitted through the Internet (directly by the Customer), and confirming the payment has been charged/received in full for the Product(s).
  • "Scalper and/or Broker" means an unauthorized organisation that buys and sells New Horizons Package Product(s)or individual components of New Horizons Package Product(s) at a premium or marked-up value in excess of the original retail price of the tickets and is sometimes also referred to as a secondary market reseller.
  • "Session" means an Event or group of Events of the Games for which Tickets have been issued for the PyeongChang 2018 Olympic Winter Games.
  • POCOG” means the PyeongChang 2018 Organizing Committee for the Olympic Games a non-profit private civil association for the PyeongChang 2018 Olympic Winter Games and Paralympic Games.
  • "Ticket" means a document the presentation of which entitles the holder to admission to a Session, which may be in electronic form, be a computer generated form, or may be a conventional, printed ticket of admission.
  • New Horizons Package” means a package consisting of a ceremony or event ticket(s) and pass to enter the hospitality center at a pre-determined location as part of the package.
  • "Terms and Conditions" mean terms and conditions for purchasing the tickets and using the Web site www.jetsetsports.com , including all provisions set out above and available at the links contained herein, which also include other rules, policies and instructions as well as any other rules that have been brought to your attention.
  • "Ticket Bearer" means a Person who holds admission to an Event and has a valid Ticket to such Event.  A Ticket Bearer may also be a Customer or a Person other than the Account Holder.
  • "USD" means United States Dollar, the local currency in United States of America.
  • "Venue" means the official site for a particular Event.